Boston Health AI, founded by Pakistani-American surgeon-scientist Dr. Adil Haider, has launched “Amal” in partnership with Emirates Health Services (EHS), the UAE’s first AI physician assistant deployed within the country’s public health system. The announcement came at the World Health Expo (WHX) Dubai 2026, a global healthcare gathering that drew more than 400,000 attendees, with delegations from over 40 countries and more than 200 institutions visiting the Boston Health AI booth at the EHS pavilion.
Amal is an AI avatar that conducts physician-grade medical interviews with patients before their clinical appointments. When a patient books a visit, they receive a link to access the system. Amal then captures their symptoms, medical history, medications, allergies, and reasons for seeking care in Arabic, English, or Urdu, and delivers a structured clinical summary to the physician before the consultation begins.
Dr. Haider told Gulf News that the system ensures doctors arrive at each appointment fully prepared. “So that when the patient sees the doctor, the full note and all their history of presenting illness, and why they need to be seen by the doctor and so on, are nicely summarised for the physicians,” he said.
How Amal Works Inside the UAE Health System
Dr. Yousif Mohammed Al Serkal, Director General of Emirates Health Services, said Amal was one of three AI-powered initiatives EHS showcased at WHX Dubai 2026. He said the platform generates accurate and comprehensive medical summaries that support faster treatment decisions and reduce patient waiting times.
Amal will initially roll out through EHS’s rapid care system, the urgent care service for Emirati nationals, via teleconsultation appointments. EHS said the platform is expected to expand to other services at a later stage.
Dr. Haider said the platform was built with the UAE population in mind. “Which is why you’ve seen how it’s been culturally adapted, with the way Amal looks, with the way she speaks, with dialect and accent and everything, specifically curated for the population that she’s going to serve,” he told Gulf News.
Patients can also return to Amal after their appointment with follow-up questions about medications or doctor instructions.
How Dr. Haider Achieved This Milestone
Dr. Haider spent 6.5 years as Dean of Aga Khan University Medical College, where he quadrupled research funding, achieved top-100 global rankings, and secured multiple international accreditations. He has also held senior faculty roles at Harvard Medical School, Brigham and Women’s Hospital, and Johns Hopkins University. He has authored more than 450 peer-reviewed publications.
In January 2026, he was appointed the Inaugural Chief Artificial Intelligence Officer at Carle Illinois College of Medicine in the United States — the world’s first engineering-based medical school. He founded Boston Health AI in 2024.
Before the UAE deployment, the platform was tested across more than 50 healthcare facilities in two major Pakistani cities, covering charitable hospitals, community clinics, academic medical centers, and private providers. The system has logged more than 30,000 patient interactions across the US and Pakistan, with patient satisfaction rates above 95 percent, according to the company. Boston Health AI employs close to 100 professionals in Pakistan across medicine, software development, AI, and business operations.
The core platform, Hami, powers Amal and was built with input from practicing physicians across Pakistan, the GCC, and the United States. The UAE deployment marks the platform’s first rollout within a public healthcare network in the Gulf region.
Emirates Health Services did not disclose a timeline for wider expansion beyond the initial teleconsultation rollout. Boston Health AI said its long-term goal is to improve care for one billion lives globally.
